How to activate a Telair eSIM on your mobile phone

An eSIM is a digital SIM built into supported mobile phones. It allows you to activate your Telair mobile service without inserting a physical SIM card.

When your eSIM is ready, Telair will send you an activation QR code by email. You’ll use this QR code to download and activate the eSIM on your phone.

Before you begin

eSIM is only available on supported devices. Compatibility can vary by phone model, device variant, region and software version.

Before starting:

• Check that your phone supports eSIM.
• Connect your phone to Wi-Fi.
• Make sure your phone software is up to date.
• Have the email containing your Telair eSIM QR code ready.
• Where possible, display the QR code on another device, such as a computer, tablet or another phone, so you can scan it using the phone you are activating.

Important: Your eSIM QR code contains the information required to activate your service. Keep it secure and do not share it with anyone.

If you cannot see an option to add or download an eSIM on your phone, check the manufacturer’s specifications for your exact model or contact Telair Support.

Apple iPhone

Apple supports eSIM on iPhone XS, iPhone XS Max, iPhone XR and later models.

Activate using your Telair QR code

1. Make sure your iPhone is connected to Wi-Fi.
2. Open the Camera app.
3. Scan the QR code provided by Telair.
4. When Mobile Plan Detected appears, tap the notification.
5. Tap Continue.
6. Tap Add Mobile Plan.
7. Follow the remaining prompts to complete activation.

You can also go to Settings > Mobile > Set Up Mobile or Add eSIM, then choose the option to use a QR code.

If your iPhone is running iOS 17.4 or later and the Telair QR code is displayed in a supported email app or browser on the same iPhone, you can tap and hold the QR code, then tap Add eSIM.

Apple Support: Set up eSIM on iPhone

Samsung Galaxy

eSIM is available on selected Samsung Galaxy phones. Availability depends on your model, region and device variant.

Activate using your Telair QR code

1. Make sure your phone is connected to Wi-Fi.
2. Open Settings.
3. Tap Connections.
4. Tap SIM card manager.
5. Tap Add mobile plan.
6. Tap Scan carrier QR code.
7. Scan the QR code provided by Telair.
8. Follow the onscreen instructions to complete activation.

If Add mobile plan or Add eSIM is not available, check that your exact Galaxy model supports eSIM and that your software is up to date.

Samsung Australia: Install a nano-SIM card and eSIM

Google Pixel

eSIM support varies across Pixel generations. Google states that Pixel 4 and later phones support eSIM, while support on earlier Pixel models varies by model and where the device was purchased.

Activate your Telair eSIM

1. Make sure your phone is connected to Wi-Fi.
2. Open Settings.
3. Tap Network & Internet.
4. Tap SIMs.
5. Tap Add SIM.
6. Tap Set up an eSIM.
7. Follow the onscreen instructions and scan the Telair QR code when prompted.
8. Complete the remaining setup steps.

Google Pixel Help: Set up a new eSIM

Motorola

eSIM is available on selected Motorola phones. The exact menus can vary between models.

Activate your Telair eSIM

1. Make sure your phone is connected to Wi-Fi.
2. Open Settings.
3. Tap Network & internet.
4. Tap SIMs & mobile network.
5. Tap the option to download or set up a new eSIM.
6. Follow the onscreen instructions and scan the Telair QR code when prompted.

If the option to download an eSIM is not shown, check whether your exact Motorola model supports eSIM.

Motorola Support Australia: Set up eSIM

Xiaomi

eSIM is available on selected Xiaomi phones. Xiaomi’s Australian support instructions for the Xiaomi 14T use the following process.

Activate using your Telair QR code

1. Open Settings.
2. Tap Mobile networks.
3. Tap Turn on eSIM.
4. Tap OK when prompted.
5. Tap Add eSIM.
6. Scan the QR code provided by Telair.
7. Follow the remaining prompts to complete activation.

Menu options can vary between Xiaomi models.

Xiaomi Australia: How to add eSIM on the Xiaomi 14T

ASUS

ASUS currently documents eSIM support for selected phones including the ROG Phone 9 series and Zenfone 12 Ultra.

Activate using your Telair QR code

1. Make sure your phone is connected to Wi-Fi or has an active mobile data connection.
2. Open Settings.
3. Tap Network & internet.
4. Tap SIM card.
5. Tap Switch SIM type and select eSIM.
6. Tap Manage eSIM.
7. Tap Add eSIM.
8. Tap Set up an eSIM.
9. Scan the QR code provided by Telair.
10. Follow the remaining onscreen instructions.

ASUS Support: How to set up eSIM

Huawei

eSIM is available on selected Huawei phones. Huawei currently lists supported models on its Australian eSIM support page.

Activate your Telair eSIM

1. Open Settings.
2. Tap Mobile network.
3. Tap SIM management.
4. Tap the eSIM option next to SIM 2.
5. Tap Add an eSIM card.
6. Follow the onscreen instructions to add your Telair eSIM.

Huawei Support Australia: eSIM

Having trouble activating your eSIM?

• Check that your exact phone model supports eSIM.
• Make sure your phone is connected to Wi-Fi.
• Make sure your phone software is up to date.
• Restart your phone and try again.
• Make sure you are using the QR code supplied by Telair for your service.

Do not delete an installed eSIM unless Telair Support asks you to. If an eSIM profile is deleted, a replacement eSIM may need to be issued before the service can be installed again.

If you’re still having trouble, contact Telair Support for assistance.