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Service Ordering Overview

  • Updated

Existing customers of Telair can use the portal to order Small Business services like Small Business NBN (nbn TC4, Opticomm, VostroNet and Vision Network services).

Complex services like nbn Enterprise Ethernet, Telstra Fibre, TPG Fibre and Vocus Fibre can be qualified in the portal, and we will provide you with a quotation. Note that these services cannot be ordered from the portal at this stage. Simply speak to your Account Manager and provide the quotation ID to commence your complex service order.

8.1 Order Internet Service.png

  1. To get started, login to the portal and click Order Internet Service.
  2. Enter the service address and click Home Internet for Small Business nbn, Opticomm, VostroNet and Vision Network. Otherwise, click Enterprise Ethernet for more complex services like nbn Enterprise Ethernet, Telstra Fibre, TPG Fibre and Vocus Fibre.

Getting Started with the Address Lookup Tool:

  1. Enter the Service Address:
    Begin typing the address into the field, then select the correct option from the dropdown list when it appears.
    8.2 Order Internet Service.png

  2. Troubleshooting Tips:
    If you're unable to locate a specific multi-dwelling unit or shop number, try these formats:

    • Unit Format:
      • Unit 123, 1 Street Address Suburb
      • 123/1 Street Address Suburb
      • Unit 123/1 Street Address Suburb
    • Replace "Unit" with "Shop," "Suite," etc., if applicable.

  3. Multi-Lot Street Numbers:
    For addresses like "47-49 Archer Street," where specific numbers aren't appearing, try:

    • Entering "47-49 Archer Street" as a single range.
    • Using "49 Archer Street" or another lot number in the range.
      Carrier databases may list the address differently.

These simple adjustments can help ensure your address is accurately located in the system.

Ordering Small Business Internet

Suitable For:

  • Small Business nbn (TC4)
  • Opticomm
  • VostroNet
  • Vision Network
  1. Once the correct address is selected from the dropdown list, click Home Internet.
  2. On the Site Qualification step, you'll see the following:
    1. Confirmation of your selected address
    2. Any network carriers we find from the list above
    3. The maximum speed tier supported at the address
    4. The available technology type, and
    5. The Location ID (LOC ID) for your selected address, if NBN is the available carrier
    6. If you need to, you can also search for another address instead.
      8.3 Order Internet Service.png
  3. Next, click on the network carrier name to proceed. You will be presented with location and service details. If you're happy to proceed, click Order Service.
    8.4 Order Internet Service.pngNote: You can find out more about each Service Class here.
  4. Next, review the Site Qualification information at the top of the order form. It will repeat the information presented above.
  5. Next, choose an installation type.
    1. If you're transferring your nbn service from another provider to Telair, keep the default option selected and tick the Authorisation checkbox.8.6 Order Internet Service.png
    2. If you're installing a brand new nbn service (as we're unable to transfer from one carrier to another), select Install New Infrastructure and check the Extra Charges Declaration (these will be quoted to you prior to order submission).
      8.7 Order Internet Service.png
  6. Select a Plan (and speed tier) and your choice of an included Static IP or not
    8.8 Order Internet Service.png
  7. Once you select the desired plan, you will be presented with a link to view the plan's Critical Information Summary.
    8.9 Order Internet Service.png
  8. Next, select your desired Modem/Router option. You can either choose none, or purchase a modem or modem bundle from us.
    8.10 Order Internet Service.png
  9. Selecting Modem Options on the left will present you with information about the modems and WiFi packs we offer.
    8.11 Order Internet Service.png
  10. Finally, review the quotation at the bottom of the order form and click Submit Order. Your service will then be requested and our Service Delivery team will be in touch.
    8.12 Order Internet Service.png

Qualifying Your Address for Enterprise Internet

  1. Starting with the same steps in "Getting Started with the Address Lookup Tool" above, enter your address and click the Enterprise Internet button.
    8.15 Order Internet Service - Ethernet.png
  2. Next you'll see a list of available carriers. Select an option to review the qualification details. 
    8.16 Order Internet Service - Ethernet.png
  3. When you're ready to proceed, get in touch with your account manager on 1800 835 247 and provide your Location ID to get started.
    8.17 Order Internet Service - Ethernet.png

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