Step 1 - Setting up/Editing a Holiday Condition

  • Updated

--------------------------------------------------------------------------------------------------

Note: Once created, please ensure that you apply the holiday condition to the call route. To do this see Step 2 - Assigning the Holiday Condition to the call route.

You may also need an announcement set up, to do this see Announcements.

--------------------------------------------------------------------------------------------------

  1. From the PBX homepage select 'Holidays'.
  2. If you want to edit an existing condition, you can click 'View/Edit' on that, otherwise click 'Add Condition'.

  3. Give the holiday condition a Name. (This is for your reference later).

  4.  Add in all dates that your office will be closed. - There is no limit to the entries.
    For example:

    Notes:
    - The office will be closed for the entire 24-hour period selected, unfortunately, we cannot set specific times.

    - You can manually toggle the holiday condition on if you leave the office early with the star code listed.

    Based on the holiday dates you’ve set, the system will automatically activate Holiday Mode accordingly.

    However, if you’d like to enable Holiday Mode earlier than the scheduled start, for example, if your holiday is set to begin on 25/12/2020 but you want it to activate at midday on 24/12/2020, you can manually trigger it by dialling the Dial Code *901.

    This will override the scheduled start and immediately activate Holiday Mode.

  5.  Once the dates are set up, on the right-side you can choose what will happen on dates entered, this is under Activity Type:

    Options:

    - External Phone Number: Landline or mobile number, etc.
    - Hangup
    - Announcement
    - Advanced Day/Night Control: Useful if you would like to do 2 different activities at different times of the day.
    - Conference: A fully functional conference bridge.
    - Extension: Send the call directly to a specific extension.
    - IVR
    - Ring Group: Send the call to a group of phones.
    - Voicemail: Send the call to voicemail. (We recommend "Voicemail No Msg" to avoid default messages preset on the PBX.)

  6. When the Activity type is selected, you can then select an Activity, choose from the available options pre-configured.

  7. Click 'Save' when you're finished making changes.