'Valet Parking' refers to the temporary holding of a call, allowing it to be retrieved from another phone within the system.
If a call needs to be transferred but the intended recipient is not available, the call can be "parked" in a designated parking slot. This means the call is put on hold and assigned a specific park number. Another user within the PBX system can then retrieve the call by dialing that park number code and continuing the conversation.
Valet parking can be used in 2 methods:
- Automatic:
For this option, you transfer calls to the valet park option and it will assign the call to the next available park and advise you of the parking slot.
For example, you would transfer the call to 9000, and if the next available park is 3 it will park the call there and let you know.
To retrieve the call, you would dial 9003 then 1.
- Manual:
For this option, you transfer calls directly to the park slot.
For example, if you would like to park the call in park slot 5, you would transfer the call to 9005.
To retrieve the call, you would dial 9005 then 1.
Note: While the manual option provides benefits in terms of consistency, you may encounter issues if the parking slot is already occupied.
------------------------
Create a Valet Park Slot
From the PBX homepage, click 'Valet Parking'.
On this page, you will see an overview of each configured valet park lot:
- Name: This is for your reference.
-
Send to Number: This is the overall park number for that lot.
- Each lot has 9 park slots from 1 to 9.
- Enabled: This will show if the valet park lot is enabled or not.
- Hot Key: TBA.
Pro Tip: Each lot has 9 park slots, if the park number for the lot is 9000 then park slot 1 will be 9001, park slot 2 will be 9002 and so on.
------------------------
If you want to edit an existing valet park lot, you can click 'View/Edit' on that, otherwise click 'Add Valet Park'.
Click 'Delete' to delete an item.
Enter the following information:
- Name: Name the valet park lot. This is for your reference only.
- Status: By default, this is Enabled, but you can also set it to Disabled if required.
- Send To Number: This is the overall park number for the lot.
To Enable Timeout, tick the box and fill out the information:
Activity Type: Choose from the following options:
- Loop To Self
- External Phone Number: Landline or mobile number, etc.
- Hangup
- Announcement
- Advanced Day/Night Control: Useful to manage your office hours.
- Conference: A fully functional conference bridge.
- Extension: Send the call directly to a specific extension.
- IVR
- Ring Group: Send the call to a group of phones.
- Voicemail: Send the call to voicemail.
When finished, Click 'Save'.
This will save the changes, however, you will also need to apply these changes to put them into effect immediately.
Finally, you will need to click 'Apply Changes'.
Once the changes have finished applying (The yellow bar will be gone) your changes are now live.