How do I set up Direct Debit?
Direct Debit via either your bank account or credit/debit card can now be set up and modified in the Telair Customer Portal. You can find instructions on how to add and update your payment method here.
When will my account be debited?
Your nominated bank account or credit card will be debited on the due date, 15th of the month (for telecommunication services). Ad-hoc invoices will specify the due date on the first page of each invoice; this is also the date those invoices will be debited. Whereby this date falls on a weekend or a Public Holiday, your debit will be processed on the following business day.
What if my Direct Debit fails?
Failed Direct Debits incur a $9.90 Dishonour Fee so it's important to ensure funds are available to avoid this. If your debit fails, you can contact our Billing Team on 1800 835 247 to request a re-debit, or alternatively, you make payment via an alternate payment method