How do I set up Direct Debit?
Direct Debit via either your bank account or credit/debit card can now be set up in the Telair Customer Portal. You can find instructions on how to update your payment method here.
How do I update my Direct Debit?
If you need to update your Direct Debit simply visit our Support Centre and submit a ticket to our Billing Team and further advice will be provided on how to complete this
When will my account be debited?
Your nominated bank account or credit card will be debited on the due date, 15th of the month. Whereby this date falls on a weekend or a Public Holiday, your debit will be processed on the following business day.
What if my Direct Debit fails?
Failed Direct Debits incur a $21.90 Dishonour Fee so it's important to ensure funds are available to avoid this. If your debit fails, you can contact our Billing Team on 1800 835 247 to request a re-debit, or alternatively, you make payment via an alternate payment method