Active Users Report

  • Updated

Overview

The 'Active Users' report shows the total time users spent on calls. Reports are filtered by the direction of the call, the office, and time period selected.

Usage

  • Select any time period with a maximum of 7 days between them.
  • Select your 'Call Direction':
  • All
  • Internal (This will only display calls made internally.
  • Inbound (This will only display inbound calls. (calls that you answered).
  • Outbound (This will only display outbound calls (calls that you made).
  • Select the 'office', or simply select 'all offices'.

Group by: You can choose to group by extension number, or by the users' name by using the slider.

Tip

You can also choose between a bar graph and a pie chart by clicking the button in the top right-hand corner of the graph.

Detailed Report


Column Name
Description

UserExtension
The extension number of the User.

UserName
The name of User as set up in the configuration of uPBX.

TotalSessionCount
The total number of times the User spoke on calls.

InboundSessionCount
Total number of times the User spoke on Inbound calls.

OutboundSessionCount
Total number of times the User spoke on Outbound calls.

TotalUserTalkTIme
Total time the User spent talking on the phone.

TotalOverallUserTime
Total time the User’s extension/s rang and/or spoke on the phone.

AvgUserTalkTime
The Average time the User spoke on each session.

AvgOverallUserTime
The average Overall time the User’s extension both rang and/or spoke.

OriginOffice
The Office Name as labelled in uPBX.