Inbound Calls Report

  • Updated

Overview

The 'Inbound Calls' report shows the total number of incoming calls answered by a user, filtered by the phone number & time period selected.

  • Select any time period with a maximum of 7 days between them.
  • Choose any phone number, or all phone numbers.

Clickto download a copy in CSV format.

Summary Report

The Inbound Calls Summary Report summarises calls to Phone Numbers configured in uPBX for call routing.


Column Name
Description

CallAlertName
The Label name given to the specific Call Route for the Target Number as set in the Call Routing section of the uPBX configuration portal and shown in the Reporting Dashboard.

TargetNumber
The Number configured on the uPBX the inbound caller dialled.

TotalAnsweredCalls
The Total Number of Answered calls.

TotalCallsNoUsers
Total number of calls to the Target Number that were not answered by a User on the uPBX Phone System.

TotalCalls
The total number of Inbound Calls presented to the uPBX.

TotalTalkTimeAllUsers
aggregate talk time for all Users talking on calls to the Target Number.

AverageTalkTimePerUser
Average Talk Time of each User who talked on calls to the Target Number.

TotalRingTimeAllUsers
Total time User handsets rang prior to being answered, for all Users who answered calls to the Target Number.

AverageRingTimePerUser
Average Time Users’ handsets rang prior to being answered for all Users who answered calls to the Target Number.

AverageCallTimeToAnswer
Average Time taken for calls to the Target Number to be answered between arriving at uPBX and when the first User spoke.

TotalCallTimeToAnswer
Aggregate Time calls to the Target Number spent in the uPBX before being answered by the first user for each call, is included in this total.

TotalVoicemail
Total number of calls to the Target Number that entered Voicemail.

Detailed Report

The Inbound Calls Detailed Report provides detailed per call information for Inbound calls within uPBX.


Column Name
Description

CallGUID
The Call GUID is a Global Unique Identifier for that call.

CallDateTime
The Date and Time for the call.

CallDuration
The Duration of the Call in seconds from the time the call arrives at uPBX until it is disconnected.

OriginNumber
The Number of the Caller, if known (maybe set as Private).

TargetNumber
The Number configured on the uPBX the Inbound caller dialled.

CallAnsweredDateTime
The Date and Time that the call was answered.