Internet dropouts can poorly impact business flow and are often a source of frustration for users. This guide will help you identify common causes and provide steps to restore a stable connection quickly.
Basic Troubleshooting Steps
Try the following steps to resolve common connectivity issues:
- Ensure your device (laptop/phone/PC) is within range of your router or access point to maintain a strong signal.
- Restart your router by unplugging it from power for 30 seconds, then plug it back in and let it fully reboot.
- Check all cables and connections are secure and undamaged.
- If using Wi-Fi, try connecting via Ethernet cable to rule out wireless interference.
- If possible, test with an alternative router or device
Connecting via ethernet and testing an alternative device is a very important step, and will almost always be required if we need to raise the case to the upstream provider.
When to Contact Telair Support
If your internet connection continues to drop out after following the above steps, please contact our Tech Support team for further assistance. We provide expert help to diagnose and resolve network issues quickly to get your business back online.
You can contact us through the following channels:
- Opening Hours: https://www.telair.com.au/contact/
- Phone: 1800 835 247
- Email: support@telair.com.au
- Online portal: https://support.telair.com.au/ (access your support tickets and knowledge base)
Additional Resources
For real-time network status updates, visit our status page: https://status.telair.com.au/
Explore helpful articles and guides for troubleshooting common issues in our support center at https://support.telair.com.au/