Have you received a new handset to replace an existing user's device? See below on some tips for setting it up.
Please note, you will need to have access to the Hosted PBX configuration platform where you can manage your phone system. If you need access or are not sure if you already have access, please feel free to contact our Support team.
Keep your new phone nearby and take note of the MAC address at the bottom of the phone. This will be a 12-digit identifier listed below one of the barcodes; e.g. 7C-5A-1C-9F-89-FF
Also take note of your phone model: T54W, T56A, T85W, or perhaps it is a W60B/W70B base station with a cordless handset, etc. (For a guide on cordless handsets, please click Here)
Please do these steps before you plug the phone in to power or connect it to internet for the best results.
Log in to the MyCloud Portal on a computer or laptop.
Once you have access to your phone system, navigate to the Offices and Users section.
Select which user needs to have the handset configured to it:
Click into the user, and add a handset with its brand/series/model: (Manage User -> Handsets)
Enter the MAC address (If there is an existing handset, simply replace its details with the new one:
Click to Add New at the bottom right of the window.
Ensure you click the 'Apply Changes' at the top of the screen.
Now you are ready to connect the phone to power and make sure it has an internet connection. It will cycle through several steps such as
- 'Initializing',
- 'Obtaining IP Address',
- 'Searching for Wifi Assistant' (if the phone needs to be connected to WiFi)
- 'Configuration Updating'
After this, it may linger with a No Service error on the screen, but it should populate with the user's extension number and name after a moment.
If at any point during this process you have questions, or the phone does not update after the No Service error, give our Tech Support team a call or send through a ticket.
- 1800 835 247 (Option 2, Option 2)
- support@telair.com.au
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