DocuSign Identity Verification

  • Updated

What to Expect During ID Validation

To protect your business and prevent fraud, Telair uses DocuSign Identity Verification as part of our signup process.

When you receive your agreement via DocuSign, you may be asked to complete an additional identity check before signing. You can find more about DocuSign's Identity Verification provider, IDVerse®, here: https://risk.lexisnexis.com/global/en/products/idverse

This helps ensure the authorised person signing is who they say they are. Telair is committed to delivering what we promise, including protecting your business from unauthorised activity.

How the Process Works

  1. Open your DocuSign email and click “Review Document”.

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  2. Before signing, you will be redirected to IDVerse® for identity verification. Continue through the prompts.

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  3. You will be asked to continue on your phone. Enter your mobile number to receive a secure link via SMS.

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  4. Tap Allow if prompted for access to Access Motion, Orientation and your phone’s camera etc, and accept the Privacy Consent request.

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  5. Then continue to upload clear images of the front (and back, if required) of your identification when prompted by clicking Capture my ID.

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  6. Complete a live selfie check if requested. This confirms the person signing matches the ID provided.

  7. Return to DocuSign and sign once verification is successful.

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The process typically takes only a few minutes.

TIP: if you receive a failure notice or a message advising “You have reached the verification limit”, this usually indicates a mismatch with the name provided on the contract verses what is listed on your ID documents. Please contact us to confirm and we can update the DocuSign contract or advise of next steps.

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Accepted Identification

  • Australian driver licence
  • Australian passport
  • Other approved government-issued photo ID

Please ensure your identification is valid and not expired.

Tips for a Smooth Experience

  • Ensure the name on your DocuSign contract exactly 
    matches the name on your ID
  • Use a device with a working camera
  • Ensure your ID is clearly visible and well lit
  • Remove glasses or hats for the selfie step
  • Complete the process in one sitting to avoid delays

Why This Matters

Identity verification protects your business, your authorised signatories, and the integrity of Telair services. It reduces the risk of fraudulent service activations or unauthorised changes.

How Your Information Is Handled

DocuSign and IDVerse® securely process your information solely for identity verification purposes. Telair does not store copies of your identification images.

Your personal information is handled in accordance with Australian privacy laws and the security frameworks of DocuSign and IDVerse®.

You can find out more about how each organisation handles customer information by reviewing the Privacy Policies here:

Telair Privacy Policy: https://www.telair.com.au/privacy/
LexisNexis Privacy Policy (corporate owner of IDVerse): https://risk.lexisnexis.com/corporate/privacy-policy
DocuSign's Privacy Policy: https://www.docusign.com/en-au/privacy

Need Help?

If you experience any issues during verification, contact the Telair team:

Phone: 1800 835 247
Email: sales@telair.com.au

 

Download a simplified Info Sheet version of this article here.

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