When bringing over your existing phone numbers from another provider, you'll sometimes need to take your numbers from another carrier network to Telair's network. This is called Porting. On this page you will find Telair's general Porting costs, in addition to acronyms and definitions to key terms you may come across.
Porting Costs
The following charges relate to Porting Landline or VoIP telephone numbers from another network to Telair, when performed during standard Business Hours (9AM to 5PM Monday to Friday AEST). These charges do not apply when porting Mobile numbers. Please contact us for a quotation if you require out of hours Porting (including weekends and public holidays). Port charges on this page exclude GST, and apply to Porting IN telephone services from another carrier's network to a Telair Hosted PBX or SIP service.
| Port Type | Unit Type | Rate |
|---|---|---|
| Simple Port (CAT A) | Per Number | Included |
| Complex Port (CAT C) | Per Request | $250.00 |
| Port Rejection Fee | Per Request | $50.00 |
| Simple Port Modification* | Per Request | $100.00 |
| Complex Port Modification* | Per Request | $300.00 |
| Port Cancellation Charge | Per Request | $100.00 |
*If a Port is rescheduled more than twice, an additional $100 fee per number (Simple/Cat. A) or per batch (Complex/Cat. C) will be charged.
| Port Reversal / Emergency Return | Numbers | Unit Type | Rate |
|---|---|---|---|
| Simple Port | Single | Per Request | $165.00 |
| Complex Port | 1-5 | Per Request | $360.00 |
| Complex Port | 6-20 | Per Request | $825.00 |
| Complex Port | 21-100 | Per Request | $1,525.00 |
| Complex Port | 101-200 | Per Request | $2,200.00 |
| Complex Port | 201-500 | Per Request | $3,400.00 |
| Complex Port | 500+ | Per Request | POA |
Warning: Other providers may charge their own fees for Porting out to another carrier or provider. Please double check with your provider prior to Porting as we have no visibility as to what those charges, if any, may be.
Porting Timeframes
Porting single numbers is usually a two to six week turn around (or six to eight weeks for complex ports), however, these are ordered once your service connection request is accepted by Telair. Ports are actioned in tandem with the setup, configuration and rollout of any systems and hardware.
Acronyms
You may come across the following acronyms from time to time.
- ACIF: Australian Communications Industry Forum Limited
- ACMA: Australian Communications and Media Authority
- AP: Access Provider
- AS: Access Seeker
- ASD: Access Service Deliverer
- CA: Customer Authorisation
- Cat. A Process: Category A Process
- Cat. C Process: Category C Process
- Cat. D Process: Category D Process
- CCA: Complex Cutover Advice
- CAN: Complex Notification Advice
- CSP: Carriage Service Provider
- ECA: Electronic Cutover Advice
- LNP: Local Number Portability
- OASD: Originating Access Service Deliverer
- PABX: Public Automatic Branch Exchange
- PNO: Porting Notification Order
- PNV: Pre-port Number Validation
- PSS: Portability Service Supplier
- SNA: Simple Notification Advice
- TCCA: Transfer Complex Cutover Advice
- TCNA: Transfer Complex Notification Advice
- TECA: Transfer Electronic Cutover Advice
- TSNA: Transfer Simple Notification Advice
- TULL: ULLS Transfer
- ULLS: Unconditioned Local Loop Service
Key Definitions
Listed below are key definitions you may see on our Porting Application Form (PAF) and elsewhere.
Please note: This list is not exhaustive. For information related to definitions on this page, and additional definitions not listed here, please refer to the INDUSTRY CODE C540:2013 LOCAL NUMBER PORTABILITY Incorporating Variation No.1/2016 (opens new window)document. You can also find more information about Porting here (opens new window).
- Access Line
- means the line connecting a Customer’s premises to a local exchange which is owned or operated by a Carrier to which a Telephone Number is directly connected.
- Category A Process
- means the default process to Port a Telephone Number which is, prior to Porting associated with:
- (a) a Simple Telephone Service; or
- (b) a non-Simple Telephone Service which the Losing Carrier has declared can be ready for Porting using an automated process within two Business Days of receipt of an SNA. - Category C Process
- means the process to Port Telephone Numbers that require project management. This is the default process for Telephone Numbers associated with Complex Telephone Services.
- Category D Process
- means the process to Port a Simple Telephone Number in conjunction with an unconditioned local loop request on an existing service where the Telephone Number must have ULLS Call Diversion active.
- Commencement Time
- means the Local Time at which work required to Port a Telephone Number using the Cat. C Process is to commence in the Losing Carrier’s network.
- Completion Advice
- means an advice sent via the Final Cutover Notification Interface which enables the Losing Carrier, or where applicable the Donor Carrier, to advise the Gaining Carrier that the LNP facility has been implemented.
- Complex Cutover Advice
- means an advice contained within a Porting Notification Order from the Gaining Carrier to the Losing Carrier which provides the cutover details for each batch using the Cat. C Process.
- Complex Notification Advice
- means an advice contained within a Porting Notification Order (PNO) from the Gaining Carrier to the Losing Carrier which, provides the initial Porting details for each Telephone Number to be Ported using the Cat. C Process.
- Complex Telephone Service
- means a Local Service which is not a Simple Telephone Service.
- Confirmation Advice
- means an advice from the Losing Carrier, or where applicable the Donor Carrier, to the Gaining Carrier which confirms that an SNA, CNA, Complex Cutover Advice (CCA), Retarget, Give Back, Withdrawal, ECA, TSNA, Transfer Complex Notification Advice (TCNA), Transfer Complex Cutover Advice (TCCA) or TECA has been successfully validated by the Losing Carrier or Donor Carrier.
- Cutover Date
- means the date on which a Porting cutover is to be actioned as specified in the relevant ECA, CCA, TCCA, or TECA.
- Cutover Time
- means the Local Time at which a Porting cutover is to be actioned as specified in the ECA, CCA, TCCA or TECA.
- Emergency Retarget
- means the change of a Cutover Date and Commencement Time on the day of the proposed Cutover
- Emergency Retarget Authorisation
- means the authorised agreement between the Gaining CSP’s project manager and the Losing Carrier’s project manager to implement an Emergency Retarget if required.
- Emergency Return
- means the re-establishment of a service which can be in the form of either the Customer’s original service, or if that it is not possible, an alternative service. Emergency Return only applies to complex Ports.
- Emergency Return Authorisation
- means the prior agreement authorised by the Customer and agreed between the Gaining CSP's project manager and the Losing Carrier’s project manager to implement an Emergency Return if required.
- Emergency Return Request Period
- means the period of time to restore service to Telephone Numbers associated with Ports using the Cat. C Process
- Expiry Notification
- means a notification provided by the Losing Carrier or Donor Carrier to the Gaining Carrier when a pending Porting Notification Advice expires.
- Gaining Carrier
- means the Carrier to which a Telephone Number has been or is to be Ported. (In some cases the Gaining Carrier could also be the Gaining CSP)
- Gaining CSP
- means the CSP to which a Telephone Number has been or is to be Ported.
- Local Number Portability
- means the Porting of Telephone Number(s) associated with the provision of a Local Service, from a Losing Carrier network to a Gaining Carrier network (but not any service or features associated with the Telephone Number(s)).
- Losing Carrier
- means the Carrier from which a Telephone Number has been or is to be Ported. (In some cases the Losing Carrier could also be the Losing CSP).
- Losing CSP
- means the CSP from which a Telephone Number has been or is to be Ported.
- Port
- means the movement of Telephone Numbers between Carriers and CSPs using LNP processes. The words Porting and Ported have corresponding meanings.
- Pre-Port Number Validation
- means an inter-carrier validation process used primarily for Cat. C ports in order to facilitate the efficient porting of local numbers.
- Reject Advice
- means an advice from the Losing Carrier, or the Donor Carrier in the case of Third Party Ports, to the Gaining Carrier which specifies that a Porting Request in a Porting Notification Advice (SNA or CNA), Withdrawal, Retarget, Give Back, TCCA, TECA, ECA or CCA has been rejected. A Reject of a Porting Notification Advice sends it to a terminal status and any resubmitted Porting Request will be treated as if it were being submitted for the first time.
- Reversal
- means the reinstatement of a Customer’s service with the Losing CSP during the Reversal Period in accordance with clauses 4.2.38 to 4.2.40 for Telephone Numbers Ported using the Cat. A Process or clauses 4.5.36 to 4.5.38 for Telephone Numbers Ported using the Cat. D Process. Reversals are not permitted for the Cat. C Process. Reverse has a corresponding meaning.
- Simple Notification Advice
- means an advice contained within a PNO which provides the details required for a Telephone Number to be Ported using the Cat. A Process, or Cat. D Process.
- Simple Telephone Service
- means a Local Service which has a one to one relationship between the Telephone Number and the relevant access line.
- Standard Porting
- means the Porting process where the Port is between two Carriers, one of which is the Donor Carrier.
- Standard Telephone Service
- has the same meaning as in the Telecommunications (Consumer Protection and Services Standards) Act 1999.
- Withdrawal
- means the cancellation of a Porting Request by the Gaining Carrier to the Donor Carrier or Losing Carrier in accordance with the Code. Withdraw has a corresponding meaning.
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