Clicking into any Service on the Services panel will show information about the selected Service.
Each service type will have common attributes:
- Friendly Name - This is what you can label a service in both the portal and also your invoices for easy reference. If you leave this unedited, we will show the service number or reference ID in the portal.
- Department - Like Friendly Name above, you can label this for easier reference on both the portal and your invoice.
- Status - This shows your service order status (e.g Pending or Active). Withdrawn or disconnected services will disappear from the portal.
- Plan Name - This is the name of the plan attached to your service.
- Service Type - This is the type of service (e.g NBN TC4, Telstra Fibre, uPBX etc)
- Address - This is the address at which the service in question is connected.
Certain Internet service types, like Small Business nbn for example, will show additional information, such as:
- Speed
- Included Data
- Technology Type
- And in some cases, Location ID (LOC ID), and
- Carrier Service ID (AVC)
Service Diagnostics and Service Health Checks can be run on your internet service, which enhances your experience and can assist our Technical Support team if you need help troubleshooting service issues.