Here is the Telair Customer Portal Dashboard and its main elements.
Note: We're constantly adding new features and enhancing the Dashboard. Send us a message via https://support.telair.com.au if you encounter any bugs, or have suggestions/feature requests; we'd love to hear from you!
Dashboard Elements
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Services
- This is the default page you'll see when logging in.
- It shows all of your Active services, and any services in Provisioning (i.e waiting to be connected).
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Order Internet Service
- From here you can order a new small business internet service (like nbn), or enterprise fibre (like Telstra Fibre & nbn Enterprise Ethernet - note: enterprise fibre options will provide a quotation at this stage. Full ordering capablities will be available in the coming months).
- You can also check your address for nbn Enterprise Ethernet and other premium fibre options, however, ordering this service type is not yet available from within the Customer Portal.
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Billing
- Payment Method: Here is where you can add, modify or remove your Direct Debit payment method and preferences.
- Invoices: Your monthly (and any ad-hoc) Telair invoices can be found here.
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Account
- Contacts: From here you can see your account's current contacts, add new contacts, and change contact permissions (e.g view billing only, service ordering, or do everything etc).
- Settings: From here you can view your Account Details and update your Invoice Preferences, such as changing the email address invoices go to and adding any notes to include on invoices.
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Support Portal
- This opens a direct link to Telair's Support Portal: https://support.telair.com.au.
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Profile Options
- Here is where you can sign out, or switch accounts if your email address is associated with more than one account.