Ring Groups (Call Groups)

Overview

Ring Groups allow multiple extensions to ring simultaneously when a call is received. This is useful for ensuring calls are answered promptly by any available user within the group.

Configuration

1. Create Ring Group

   • Navigate to Ring Groups.
   • Select Add Ring Group.
   • Enter a name for the ring group.

2. Add Members

   • Select the extensions to be included in the ring group.
   • Define the order in which the extensions will ring.

3. Set Ring Group Options

   • Configure options such as initial recording, music on hold, and timeout settings.

Usage

• Use ring groups to distribute calls to multiple users, ensuring a higher chance of calls being answered.
• Configure different ring groups for various departments or teams.

Best Practices

• Regularly review and update ring group members and settings.
• Use descriptive names for ring groups to avoid confusion.