The following document outlines the requirements of the uPBX Hosted PBX platform.
It is highly recommended that your network environment meets or exceeds the below requirements in all areas listed.
Unexpected issues may arise if your network environment is not compatible with the below requirements.
Note: IPv6 is not supported by the Hosted PBX SIP servers.
Customer Environment Requirements
Customer Environment Requirements | Description |
---|---|
IP Routing and hardware |
|
LAN Environment |
|
Webhooks |
|
Firewall Rules
The firewall configurations outlined in the table below are required for Hosted PBX phones to successfully register to the Hosted PBX registration servers and successfully receive/initiate inbound and outbound calls.
Note: These rules are only necessary if you are using a firewall that has been hardened to block any non-specific ports. Most small business routers will not require these ports to be whitelisted as they are open by default, so no changes are required.
Firewall Ports | Network Protocol | Application Protocol | Description |
---|---|---|---|
5060 | UDP & TCP | SIP UAS | Used for SIP signalling (Standard SIP Port, for default Internal Profile) |
0 - 65536 | UDP | RTP / RTCP multimedia streaming | Used for audio/video data in SIP and other protocols. |
5061 | UDP & TCP | SIP | Used for SIP signalling (Standard SIP Port, for default Internal Profile) |
443 | TCP | HTTPS | Webhooks, CRM Integrations |
80 | TCP | HTTP | Webhooks, CRM Integrations |
22 | TCP | SFTP | Access to stored recordings |
21 | TCP | FTP | Access to stored recordings |
Auto Provisioning
Phones on the Hosted PBX platform can be enabled for auto-provisioning.
The following DHCP options will be required for auto-provisioning to work correctly:
DHCP Option | Value | Support Phones |
---|---|---|
66 | ps.mycloudpbx.com.au | Cisco & Linksys |
160 | ps.mycloudpbx.com.au | Polycom |
Additionally, for the phones to successfully download their configuration files, it is required that the following protocols be enabled for inbound and outbound communication:
Protocol | Support Phones |
---|---|
TFTP | Cisco, Linksys & Yealink |
HTTP | Cisco, Linksys & Yealink |
FTP | Polycom |
YMCS Network Requirements
If you use the uPBX Hosted PBX platform, you may also want to allow access to your phones via the Yealink Cloud Management Platform, the requirements can be found here.