This guide will help you configure a Holiday Condition for your PBX.
Note: Please ensure that you apply the holiday condition to the call route.
Setting up the Holiday Condition
From the PBX Homepage select 'Holidays'.
If you want to edit an existing condition, you can click 'View/Edit' on that, otherwise click 'Add Condition'.
Note: You can only apply one 1-holiday condition per call route.
Give the holiday condition a Name. (This is for your reference later).
Add in all dates that your office will be closed. - There is no limit to the entries.
Note: The office will be closed for the entire day and night selected (00:00 to 24:00)
Based on the holiday dates you’ve set, the system will automatically activate Holiday Mode accordingly.
However, if you’d like to enable Holiday Mode earlier than the scheduled start, for example, if your holiday is set to begin on 25/12/2020 but you want it to activate at midday on 24/12/2020, you can manually trigger it by dialling the Dial Code *901.
This will override the scheduled start and immediately activate Holiday Mode; however, the Holiday mode will automatically disable on end dates set.
At the bottom of the screen you can choose what will happen on any given holiday, this is listed under Activity Type:
Options:
- External Phone Number: Landline or mobile number, etc.
- Hangup
- Announcement
- Advanced Day/Night Control: Useful if you would like to do 2 different activities at different times of the day.
- Conference: A fully functional conference bridge.
- Extension: Send the call directly to a specific extension.
- Auto-Attendant (IVR)
- Ring Group: Send the call to a group of phones.
-
Voicemail: Send the call to voicemail.
- We recommend "Voicemail No Msg" to avoid default messages preset on the PBX.
Activity: Choose from the available options pre-configured.
Click 'Save' when you're finished making changes.
Assigning the Holiday Condition to the call route
You will now need to assign the holiday condition to an inbound route.
Click 'Return to Service' to go back to the PBX homepage and select 'Call Routing'.
Find the number for which you wish to enable the holiday and then click 'view/edit'.
Scroll down to the page and check 'Enable Holiday'.
Choose from the drop-down list the holiday condition you wish to enable.
Scroll down the page and click 'Save' when you are finished.
Your changes are now ready to 'Apply' to your PBX.
Click 'Apply PBX Changes'.