Training Mode
Eavesdropping enables the ability to listen, or 'eavesdrop‘ on a call. This is useful for call centre training operations where a supervisor or manager can listen in to an agent's live call and provide real-time feedback.
In-Call Shortcuts
Group Intercept
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Used to pick up a ringing call from within a Pickup Group. Dial ** to pick up a call ringing on a different handset.
Note: This only works when in the same 'pickup group'.
Direct Intercept
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Used to pick up a ringing call on any extension on the PBX. Dial ** followed by the extension number you wish to pick up.
EG: ** 101
Adhoc Call Recording
- Dial #8 during a call to enable an ad-hoc recording. Dialling #8 a second time will end the recording.
Note: This will only start/stop the ad-hoc recording, if you have call recordings enabled globally, they will be unaffected by this.
Voicemail
Accessing Personal Voicemail
- Dial 777 to access your Voicemail. Enter your PIN when prompted.
Accessing Another Users Voicemail
- Dial 778 to access another users Voicemail. Enter the Extension Number followed by the PIN when prompted.
Directly Dial Another Users Voicemail
- Dial 6 followed by the Extension Number of the user.
Vertical Service Codes
Enable Click-to-Dial
- Dial 12345 to enable Click-to-Dial.
Delayed Echo Test:
- Used to test audio quality. Dial 9195 and we'll repeat back to you after 5 seconds.
Instant Echo Test:
- Same as delayed echo test, only instant. Dial 9196 and we'll repeat back to you.
Milliwatt Test:
- Dial 9197 for a Milliwatt Test.
Music On Hold Test:
- Dial 9199 to listen to you Music on Hold Stream.