Welcome to the Telair Group Support Centre.
If you would like to lodge a support ticket, please click the Submit a Ticket link. You can retrieve your tickets at any time by clicking on My Tickets in the top menu bar.
If this is your first time lodging a support ticket, a support account will be created for you and you should receive a new password shortly. If you don't receive your password, please call us on 1800 835 247 and we can reset the password for you.
The support centre might seem a bit bare at the moment, but we have huge plans and expect the support centre to be a busy hive of helpful information, troubleshooting tips and a brand new knowledge base so we can help you help yourself.
Did you know?
- You can still email us directly and a ticket will automatically be lodged for you! Just send an email to firstname.lastname@example.org for Customer Service, email@example.com for Technical Support, or firstname.lastname@example.org if you have a service fault.
- Any time you call in with a support request, we will also lodge a ticket on your behalf so you can track any requests you might have!
Expect great things from Telair in the short to medium term future, because we are focused on you and the experience you have with us. After all, it's all part of committing to delivering what we promise.
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